Comments on: Good Customer Service And The Power Of Social Media: eBillme Goes Above And Beyond To Fix A Problem Through Twitter http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html Personal finance topics including budgeting, debt elimination and faith based investing. Thu, 09 Sep 2010 15:47:15 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sunday Link Rodeo 14 http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12966 Sunday Link Rodeo 14 Mon, 28 Dec 2009 17:14:34 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12966 [...] Good Customer Service And The Power Of Social Media: eBillme Goes Above And Beyone To Fix A Problem ... from @moneymatters Who needs to write a description with a title like that?  I love a good combination of social media and customer service. [...] [...] Good Customer Service And The Power Of Social Media: eBillme Goes Above And Beyone To Fix A Problem … from @moneymatters Who needs to write a description with a title like that?  I love a good combination of social media and customer service. [...]

]]> By: Post-Weekend Reading – 12/28/09 | Provident Planning http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12957 Post-Weekend Reading – 12/28/09 | Provident Planning Mon, 28 Dec 2009 08:33:33 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12957 [...] Pete at Bible Money Matters shares his experience of using social media to get good customer service. [...] [...] Pete at Bible Money Matters shares his experience of using social media to get good customer service. [...]

]]> By: econobiker http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12945 econobiker Sun, 27 Dec 2009 09:19:10 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12945 "Tiger Direct that would give you another $25 cash back if you bought your item using eBillme" So Tiger Direct was dragging their feet and pretty much screwing over ebillme until this got sorted out. It probably was not a happy day for the ebillme marketing person to find out this was happening... “Tiger Direct that would give you another $25 cash back if you bought your item using eBillme”

So Tiger Direct was dragging their feet and pretty much screwing over ebillme until this got sorted out. It probably was not a happy day for the ebillme marketing person to find out this was happening…

]]> By: Peter Anderson http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12915 Peter Anderson Thu, 24 Dec 2009 18:05:29 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12915 Yup, I check dealnews.com as well. Although not as much as some I suppose - there's just too much temptation! Yup, I check dealnews.com as well. Although not as much as some I suppose – there’s just too much temptation!

]]> By: George http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12913 George Thu, 24 Dec 2009 15:51:06 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12913 That's awesome! Great story. Tiger Direct is a big business and has great prices. I have bought stuff from them. The sad part is that you have to know a VP at eBillMe to get them to do the right thing. I wonder if eBillMe would have responded if you had contacted customer service as a regular customer. But, I guess that's part of the internet game. High efficiency and low prices at the cost of less contact. Not bad, I suppose! By the way, do you check dealnews.com? I think you would love it. <span class="cluv">George´s last post ..<a href="http://feedproxy.google.com/~r/TheOnlineInvestingAIBlog/~3/RbbEuzRLIm4/" rel="nofollow">Breakthrough! Accelerating Technology Cracks Cancer Code</a> </span> That’s awesome! Great story.

Tiger Direct is a big business and has great prices. I have bought stuff from them. The sad part is that you have to know a VP at eBillMe to get them to do the right thing. I wonder if eBillMe would have responded if you had contacted customer service as a regular customer.

But, I guess that’s part of the internet game. High efficiency and low prices at the cost of less contact. Not bad, I suppose!

By the way, do you check dealnews.com? I think you would love it.
George´s last post ..Breakthrough! Accelerating Technology Cracks Cancer Code

]]> By: David/yourfinances101.com/blog http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12905 David/yourfinances101.com/blog Thu, 24 Dec 2009 04:08:36 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12905 Seems like one day soon, Twitter will rule the world. Seems like one day soon, Twitter will rule the world.

]]> By: Peter Anderson http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12899 Peter Anderson Wed, 23 Dec 2009 16:58:24 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12899 You make a good point. I always make it a point to be firm, yet friendly. People are much more likely to want to help you out when you're nice, and clear that you don't have a personal beef with them. You're just trying to get your problem fixed. You make a good point. I always make it a point to be firm, yet friendly. People are much more likely to want to help you out when you’re nice, and clear that you don’t have a personal beef with them. You’re just trying to get your problem fixed.

]]> By: Paul Williams @ Provident Planning http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12898 Paul Williams @ Provident Planning Wed, 23 Dec 2009 16:51:48 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12898 Pete, This is a great example of persistence - both in bargain hunting and resolving customer service problems. I don't have a personal example as powerful as yours, but I've had many experiences where complaining nicely saved me money or time. You can get a long way by just being nice when you contact a company to complain. It stands out so much that they're happy to try to help you. Most people are just angry and yell - be different and speak with grace. It'll work wonders. <span class="cluv">Paul Williams @ Provident Planning´s last post ..<a href="http://www.providentplan.com/1025/merry-christmas/" rel="nofollow">Merry Christmas!</a> </span> Pete,

This is a great example of persistence – both in bargain hunting and resolving customer service problems. I don’t have a personal example as powerful as yours, but I’ve had many experiences where complaining nicely saved me money or time.

You can get a long way by just being nice when you contact a company to complain. It stands out so much that they’re happy to try to help you. Most people are just angry and yell – be different and speak with grace. It’ll work wonders.
Paul Williams @ Provident Planning´s last post ..Merry Christmas!

]]> By: Matt Jabs http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12897 Matt Jabs Wed, 23 Dec 2009 16:08:19 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12897 I'm can second this wholeheartedly. A few months back I had to get a Vonage phone line into my home but only needed it for one month, and was VERY clear about that with the Vonage rep when placing my order. She never made mention of any early termination fee. Shame on me for not reading the agreement, but have you seen the Vonage customer service agreement lately? It is made purposely complicated such that only a contract lawyer can truly understand it anyway. Regardless, when I went to cancel they slapped a $168 charge on my account (it only cost me $25 for my 1 month of service.) Obviously I tried calling first, that got me know where. So I turned to Twitter. I quickly found Michael Zema of Vonage twittering under @Vonage_Voice. I tweeted my situation to him and he met me half way on the matter. Within a short amount of time I reduced my amount owed by about $80 and was much happier. Social media is very powerful in that it puts more control back into the hands of the consumer. Especially if you have a Twitter account with a lot of followers... so start Tweeting, it can really pay off! :-) <span class="cluv">Matt Jabs´s last post ..<a href="http://www.debtfreeadventure.com/save-money-by-buying-sale-items-in-bulk/" rel="nofollow">Save Money by Buying Sale Items in Bulk</a> </span> I’m can second this wholeheartedly.

A few months back I had to get a Vonage phone line into my home but only needed it for one month, and was VERY clear about that with the Vonage rep when placing my order. She never made mention of any early termination fee. Shame on me for not reading the agreement, but have you seen the Vonage customer service agreement lately? It is made purposely complicated such that only a contract lawyer can truly understand it anyway.

Regardless, when I went to cancel they slapped a $168 charge on my account (it only cost me $25 for my 1 month of service.) Obviously I tried calling first, that got me know where. So I turned to Twitter. I quickly found Michael Zema of Vonage twittering under @Vonage_Voice. I tweeted my situation to him and he met me half way on the matter. Within a short amount of time I reduced my amount owed by about $80 and was much happier.

Social media is very powerful in that it puts more control back into the hands of the consumer. Especially if you have a Twitter account with a lot of followers… so start Tweeting, it can really pay off! :-)
Matt Jabs´s last post ..Save Money by Buying Sale Items in Bulk

]]> By: Momma @ 3princessesmomma.com http://www.biblemoneymatters.com/2009/12/good-customer-service-and-the-power-of-social-media-ebillme-goes-above-and-beyond-to-fix-a-problem-through-twitter.html/comment-page-1#comment-12895 Momma @ 3princessesmomma.com Wed, 23 Dec 2009 13:27:53 +0000 http://www.biblemoneymatters.com/?p=4220#comment-12895 Wow, great experience! I started to order something using eBill a few weeks ago but hesitated since I didn't know much about the service. I'll give them a try next time. Thanks for sharing, Pete! <span class="cluv">Momma @ 3princessesmomma.com´s last post ..<a href="http://feedproxy.google.com/~r/TalesFromTheRoadLessTraveled/~3/DFrc-MODofM/" rel="nofollow">Stocking Stuffers Almost Broke My Budget</a> </span> Wow, great experience! I started to order something using eBill a few weeks ago but hesitated since I didn’t know much about the service. I’ll give them a try next time. Thanks for sharing, Pete!
Momma @ 3princessesmomma.com´s last post ..Stocking Stuffers Almost Broke My Budget

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